results

the result for my examination was intermediate 1-B1

dear erika

Dear Erika


Hi. I write to you because I’m sad for your last letter. I know the life is complicated sometimes, but you are a great person and you deserve good things in your life.

 Firstable, I suggest you must be try to dialogue with your parents about all the troubles and try to fix their, because all in the life has solution. In the school, I have troubles like you, but I found new friends and it was a better change in my life, maybe you must try to be the same thing, you find different people with better emotions and maybe they wish you well.

 I hope these ideas Will help you. And remember, speak with people to find the answer that you looking for and not forget, you are an amazing girl and you deserve the better in your life.

 Your sincerely,


Karen

rules of netiquette

 

 

 

 

 

 

 

the rules of netiquette are some rules that pretend give us information about the correct way to express ourselves by internet and send right messenges and talk effectibly and clearly.

 

the ten rules of netiquette are:

 

1. Spell check: try to make a few gramatical, punctuaction and spelling errors.

 2. no all caps: try to not use capital letters all the time because it means that you´re shouting all the time.

3. tell the truth: be honest with your information to be the communication nice.
4. be yourself: try to be yourself because you aren´t anonymous and the other users are real too.
5. do not flame: try to not respond email or comentswith negative massages, this make you uncivilized.
6. do not spam: you mustn´t send bad or strange messages because probably this contain spam with viruses, spyware and malware.
7. be conservative: quality is better that quantity. Be conservative in email you send and liberal in email you receive because quality is better than quantity
8. do not sent email at night: send email at night can call your life style into a question. because the normal people sleep at night.
9. shot secure sites: if you do´nt use secure sites to shop, Hackers maybe obtain your information and cause you somo damage.
10. use discretion: when use internet try to give the information, for example in a social network BUT protect your private information fron evil persons.

 

Transactional letters

Transactional letters

1. What is a transactional letter?

It´s a formal letter use to ask questions, give advice or ask for information in a polite way.

2. What are the 6 steps when writing a transactional letter?

The six steps are:

1. Get off to a good start:

First of all, thing in this questions carefully;

 Who are you writing, why are you writing, what you are writing about.

When you have the purpose to the letter, begin to work.

2. Planning

These letters only need 120-150 words, so, we have to take the time for plan the letter, but is important take care of the next points:

you must be careful thing about the why and the what are you writing, before of that, maybe is very important made a hand writing for see the words missing or the real or complete idea and change whatever thing that you want.

3. Deciding on paragraphs

It’s probably that you use four or five paragraphs and the essential to put in the letter:

A. a very short opening paragraph: usually just a sentence with the appropriate structure.

B. the first main paragraph: it´s based in the question of the letter, so the question is right here.

C. the second main paragraph: try to ask or explain your question.

D. the ending: it´s just short paragraphs but make you sure about the correct way to say good bye.

4. Using your own words.

When you use your own word, you show your ability to have a great vocabulary and try to be the letter easily to read as possible.

5. Choosing the right style:

Difference the formal or informal way to write and the correct word in a good situation.

In the informal way:

Use short forms like isn’t, I’ve, won´t, etc.

Miss out some word in the sentence like the pronouns

Use informal intensifiers like completely fantastic

Use simple vocabulary

And when you write in a formal way, make the opposite of the informal way.

6. Check and correct:

When you finish your letter, try to check again to see the grammatical mistakes and the order of words.

3.  What is the most important information that you should take into account at the time of writing a transactional letter?

You should try to expose your point of view. Every paragraph must contain a specific purpose. For write this, you must be clear. In the first paragraph you write about why are you written and in final paragraph you must write about what you expect the next time and be sincere with our own words.

2. Complete the task

September 5, 2012

Beautiful china figures company

 Dear Mr. Chong:

I want to communicate whit you because the figure that I bought don’t satisfied my expectations. I think your product and the information that you give to the costumers is wrong.

In my case, I bought I female china figure but what I saw contain, the figure was broken. Only thing that was completely wrong for me was the message that I said to you that write to me dear husband Marcel, you write other name, Marine, and it was annoying for me and disappoint for my husband.

I want to know, how to get back the money that I paid for the product and where is located your office or if you sent to me the money by my address.

Thank you for your time and I expect you give me a quickly and the best solution for this drawback.

 Sincerely,

Karen Hernandez